Service Writer School is must do training for any shop owner who has had technical training but no training in service writing, because these are totally different skills.
I did the Service Writer School and the benefits were phenomenal?.
The biggest thing I learned was to stay calm while dealing with the customers and handle customers confidently and I learned the skills to be able to do this. I learned the importance of listening to the customers rather than talking to them and how to handle price shoppers. The Service Writer School is one of the best classes I have ever attended.
A couple of months ago I sent my new service writer for the training and she gets amazing results by applying what she learned. We get 90% of price shoppers to come in to the shop and our Average Repair Order went from $340.00 to $640.00 by using the magic tools Management Success! gave us in the class’the checklist?.
The Service Writer School was invaluable in helping me take my business to the next level.