How to Increase Your Car Count

Lee O’Hara of Easy RO and Bob Spitz of Management Success discuss how to use your shop management system more effectively to help increase car count.

[ Time: 51 min 16 sec ]

Panelist: Lee O’Hara, Easy RO

What Does a Service Writer Really Do

Hear Bob Spitz of Management Success and Steve Ek owner of Ek Automotive talk about helping shop owners better understand of the duties and what is expected of a service writer.

[ Time: 30 min 22 sec ]

Panelist: Steve Ek, Ek Automotive

Keeping Your Customers After They Buy A New Car

Hear Bob Spitz talk with Peyton Knight owner of Knights Automotive about what shops need to do to stop losing customers to the dealer after they have bought a new car.

[ Time: 31 min 00 sec ]

Panelist: Peyton Knight, Knights Automotive

Your Next Step – Transition and Succession Planning

Bob Spitz talks with Randy Bunn owner of Quality Plus Auto about accurately navigating the transition and succession planning of you shop.

[ Time: 39 min 21 sec ]

Panelist: Randy Bunn, Quaility Plus Auto

Attributes of a Winning Team

Hear Bob Spitz talk about how to better understand what it takes to put a team together that knows how to win!

[ Time: 28 min 31 sec ]

Panelist: Bob Spitz, Management Success

Building a Winning Team

Bob Spitz of Management Success talks with David Saline, owner of 2nd-to-None Service, about the importance of attitude and tone in building a true team of professionals in your shop.

[ Time: 37 min 57 sec ]

Panelist: David Saline, 2nd-to-None Service