How to Increase Your Car Count
Lee O’Hara of Easy RO and Bob Spitz of Management Success discuss how to use your shop management system more effectively to help increase car count.
[ Time: 51 min 16 sec ]
Panelist: Lee O’Hara, Easy RO
What Does a Service Writer Really Do
Hear Bob Spitz of Management Success and Steve Ek owner of Ek Automotive talk about helping shop owners better understand of the duties and what is expected of a service writer.
[ Time: 30 min 22 sec ]
Panelist: Steve Ek, Ek Automotive
Keeping Your Customers After They Buy A New Car
Hear Bob Spitz talk with Peyton Knight owner of Knights Automotive about what shops need to do to stop losing customers to the dealer after they have bought a new car.
[ Time: 31 min 00 sec ]
Panelist: Peyton Knight, Knights Automotive
Your Next Step – Transition and Succession Planning
Bob Spitz talks with Randy Bunn owner of Quality Plus Auto about accurately navigating the transition and succession planning of you shop.
[ Time: 39 min 21 sec ]
Panelist: Randy Bunn, Quaility Plus Auto
Attributes of a Winning Team
Hear Bob Spitz talk about how to better understand what it takes to put a team together that knows how to win!
[ Time: 28 min 31 sec ]
Panelist: Bob Spitz, Management Success
Building a Winning Team
Bob Spitz of Management Success talks with David Saline, owner of 2nd-to-None Service, about the importance of attitude and tone in building a true team of professionals in your shop.
[ Time: 37 min 57 sec ]
Panelist: David Saline, 2nd-to-None Service