Service Writer School – March



A Service Writer School graduate is one who has greatly improved skills in sales and handling customers. They understand clients and are able to handle even the toughest situations with confidence and much less stress. On this course you will learn:

  • Three proven steps a service writer should always follow to close a sale
  • How to handle price shoppers effectively
  • Quick procedures which will get most customers to come to your shop
  • How to handle difficult customers easily and how to avoid customer upsets in the first place
  • How to close customers reluctant on spending additional money on needed repairs
  • Learn what to do when the phone doesn't ring
Part 1: Successful Communication = Sales The first part of the Service Writer School deals with communication, a vital fundamental for being successful in business and in life. You will gain certainty in the needed skills to handle every aspect of communicating well. Part 2: Effective Selling Techniques The second part of the workshop covers proven, effective techniques for handling different types of customers and rough situations during the sales process, both over the phone and in person at your auto shop.

Event Details

Start Date: 11 March 2016

End Date: 11 March 2016

Start time: 09:00

End time: 18:00

Venue: 412 W. Broadway

Coordinates: 34.1465573,-118.26158880000003

Directions: 412 W. Broadway, 3rd Floor, Glendale, CA 91204