The question of how to unite a team comes up a lot as many shop owners struggle with communication between the front and the back ends of the business.
If you relate your own staff to that of a sports team, which common attributes can you credit to a productive team?
They have a common goal.
A key component to any successful group is to have an agreed upon goal or objective. After you define what that larger, bigger-picture goal is, the next step is to break it down into smaller goals. Then break it down again, but this time you target it to each individual on your team and set a plan to accomplish this goal with attainable dates attached.
Each “player” understands their role and their individual contribution to the team.
As the old saying goes, there is no “I” in teamwork. It’s important that each member understands how their performance reflects on the team, as well as on the efficiency of the shop as a whole. A tip to ensure that everyone is on the same page is to have a job description written for each position and share key points of each write-up either individually or during a team meeting.
Drills and practices are not optional.
An important component of any winning team is their commitment to training. Your shop should have a set of policies that need to be studied and drilled. This is what will ensure everyone is pulling from the same playbook. Make sure you set a system and schedule for ongoing training and have some fun with this by practicing drills on the various administrative procedures in the shop.
A happy team is a winning team.
Regardless of the score, the true winners are the ones that enjoy playing the game. Your job as the “manager” is to make sure that your team is always winning. Keep them motivated by introducing new games in your shop, offer bonuses and incentive plans and create a work environment that is fun and productive.
Is there a black hole in your employee management? Take this short quiz to see how you can make a few minor improvements in your shop that will produce significant results.