Whether you own a general repair, collision or truck shop, the performance of your techs is critical to your productivity and sales. From diagnosing vehicle issues and repairing crucial components, this work is intensive and sensitive to error. By investing in a training system you can keep your techs up to speed with their industry. Technician training can include diagnostics, automobile restoration, engine performance, steering and suspension, etc. But it also equips your techs with the skills they need to communicate with their team.
Having well-trained repair techs is essential to the success of your shop. Vehicle repair isn’t going away anytime soon, and your business should be prepared to expand with the constant increase in vehicles and drivers. With this growing variety of vehicles, it’s important for technicians to have strong analytical skills. An experienced tech with these skills can set your customers up for a reliable, speedy and effective repair. A solid training system can set your shop apart from the competition in your area. If you can give your techs the skill of experience, you will notice an influx in both productivity and profits.
Communication skills are a critical component to a technician’s role in your shop. When diagnosing a customer repair or discussing issues and details, technicians take on a large responsibility of customer service and communication. It’s important that all of your employees are briefed on effective customer communication. Your technician’s skills in this area are a reflection of your business. When customers are comfortable with your team’s ability to communicate, they are more likely to leave their car at your shop.
You can implement different training drills for your techs and administrative teams. A regular system can be monthly or quarterly. You might find that placing a system on your shop’s calendar will keep your employees on their feet and familiar with the services they perform daily or weekly. Proper training will give your shop the edge it needs to get on top and stay on top of your game.
Management Success and the Automotive Training Institute (AMi) have partnered to equip shop owners with the certifications and training resources their shop should need. Management Success provides extensive training and consulting services targeting the most frequent technician issues specific to industry type and tailored to your shop.
Simply access these services from our website: http://managementsuccess.com/free-services/