From February 19 to February 21, 2016, general repair shops from around the country gathered at Concours Motors in Ventura, CA for the Management Success! General Repair TOP 20 Group meeting, held biannually. The shops discussed best practices, key performance indicators (KPIs), management, marketing techniques, and much more.
The meeting kicked off with a visit to HAAS Automation in Oxnard for a tour of the facility to see how the processes and procedures of a manufacturer could benefit small business practices. The group was impressed with what they observed and came away with many ideas.
The group reconvened the next day at J.R. Luna’s automotive repair shop to discuss ideas inspired by the manufacturing company tour, and how to incorporate some of the concepts into their businesses. They also did a comprehensive walk-through of Concours Motors work-flow lines, from customer drop-off to vehicle pick-up, led by Phil Sylvester manager of Concours Motors.
The intense 3-day meeting was highlighted with a catered picnic lunch on the beach and dinners at the delectable Beach House Fish on Friday night and The Watermark in historic downtown Ventura on Saturday night.
“It was an awesome meeting. It’s really motivating to be surrounded by other professionals in our industry who are working to make their shops better every day,” stated J.R. Luna, President of Concours Motors.
About the General Repair TOP 20 Group
The Management Success TOP 20 Group is comprised of shop owners who have been recognized by their peers for their top-notch management skills. Membership is by nomination only.
About Management Success!
Management Success! is an auto industry consulting firm that specializes in elevating the quality of life of shop owners all over the US and Canada. Founded in 1993 and headquartered in Glendale, CA, Management Success! helps shop owners become effective managers in order to increase profits.
For more information on Management Success! or the General Repair TOP 20 Group, please contact Morgan Scott at firstname.lastname@example.org.