Just as the vehicles you work on have greatly evolved over the past 20 years, so have the attitudes and needs of your customers. It now takes a new set of skills with new techniques to get the modern-day customer to become a customer for life! The Advanced Service Writer School addresses these changes and super-charges good service writers to be stellar at handling the modern-day customer. Attend this two-day workshop, and watch your sales, profits, and customer database grow!

What you will learn:

  • The keys to turning a new customer into a customer for life
  • How to perform a pre-service inspection to add dollars onto the repair order
  • How to avoid the “five o’clock surprise” and keep customers in the loop
  • How to build profitable estimates that tell a story
  • How to measure/gauge a service writer’s performance to keep your service writing winning
  • Advanced closing techniques to get the customer to say YES
  • How to resell the job at delivery
  • How to Build up your customer database with customers you want