The Totally Operational Program (20-Group) is your route to becoming a Master Elite of Shop Management. Membership in the Totally Operational Program (20-Group) is by invitation only. There are strict qualifications for the automotive shops in this group.

Exclusive services of the Totally Operational Program (20-Group) include:

  • All of the services included in the Graduate Advanced Program
  • Special recognition at conventions
  • Special forums and classes at conventions
  • One to two visits a year to a fellow TOP member’s auto shop
  • A buddy system with another TOP member
  • Sharing figures with other TOP members
  • Accompanying a Management Success! Shop Inspector on an On-Site Shop Inspection
  • Being part of the MS! exclusive 20-Group

Prerequisite Training: How to Get Compliance to Your Orders Workshop