We’ve all heard the infamous saying, “If you’re not moving forward, you may as well be moving backward.” This quote is relevant to any business owner, regardless of their industry.
Now, if you’re a shop owner that is looking to grow your business, you probably understand the importance of having a solid business model. And you may or may not know the areas of your business that are stifling your growth.
No matter the circumstance, it’s always good to liven things up and change your game plan. Check out these three simple suggestions that will help you alter your business plan and put you on the road to a stable and profitable future:
Focus on your customers
As time progresses, needs and expectations change. Your customers should always be at the front of the line when it comes to making decisions. It’s important to be in tune with your customers and make sure they are satisfied with your shop’s services. Try implementing a quarterly survey that will help gather customer feedback and help you improve your services.
Check in with your employees
Your employees are just as important as your customers. As a leader, it’s important to make sure that your team is on the same page as you. Sometimes the root of a business’ turmoil stems from lack of employee motivation and drive. Checking in with your employees to ensure that they are happy and satisfied with the direction the shop is going in is critical to your shop’s efficiency. Not only will this help you make any corrective changes in your staff, but you will also receive valuable feedback on how to better operate your shop from the people should know it the best.
If you’re experiencing trouble with your hiring and recruiting or want to learn more about effective strategies, read here.
Analyze the numbers
Re-examine the statistics from past shop promotions, discounts and marketing campaigns. What was your car count from last years’ holiday campaign? How many of your customers responded positively to the adjusted price on brake repairs? You’ll want to know the answers to these questions as they will help you better understand your local market and the tools that are needed to improve the current model of your business.
When you remain consistent, you’ll begin to see the positive impact that a little change can bring to your shop. To discover how Management Success can help bring your shop to the next level, take this FREE analysis.