In this industry finding qualified techs and staff can be a tedious and an expensive process for shop owners. However, having a high turnover rate in a single shop is bad for business. Consistent replacement can affect your profitability, employee morale and the business’ overall workflow. The good news is there are ways to avoid these traps and keep your bottom line where it needs to be. At Management Success, we have helped thousands of shop owners improve their employee retention.
Here are 3 simple ways you can manage shop turnover:
Recruiting requires good marketing and sales, and it’s an ongoing process. It’s important to think of potential employees as the consumer. Just as you’re looking for someone special, they’re looking for something special. When you create online ads, you’ll want to emphasize what makes your business unique and the value it can provide to the prospective applicant.
Word-of-mouth is also essential to recruiting. Let everyone – vendors, tech schools, friends and customers know you’re looking for help so that you can acquire top talent. The most successful shops in the country never stop recruiting. This doesn’t mean you have to hire everyone coming through the door. It does mean you are collecting resumes for when you do need to add someone or replace someone on your team.
Sometimes wiping your hands clean of the “tech that didn’t work out,” does more harm than good. Checking KPI’s (Key Performance Indicators) is essential to turnover because you can determine how much an employee’s departure is costing the business. Remember, the best part about analyzing your numbers is getting to take a step back and recognize what exactly is going on so that you don’t repeat what didn’t work before.
To learn more about KPI tracking, click here.
With all that goes on inside a shop, sometimes it’s easy to overlook your business’ work environment. Pay close attention to your staff and see if you can offer any flexibility. Try conducting weekly meetings and encourage your team to suggest new ideas or processes they believe will help improve the business. Recognition and reward also go a long way. Acknowledge those who have made significant progress and are on their way to accomplishing their goals.
No small business is perfect, but when you consistently work to improve the culture of your shop and the needs of your employees you will begin to see how much of a difference your efforts make. Management Success is committed to providing shop owners and their staff with effective management training.